We operate Monday through Fridays except on US federal holidays.

Most orders of in-stock items made before 10 am MT Monday-Friday (except holidays) are processed and shipped out within 1-3 business days. During high volume, it may an additional take 1-2 business days to fulfill your order. If a product description indicates that the item will take longer to fulfill, the item description's shipping policy applies. Shipping time does not include fulfillment time.

Once your order is placed, you will received an email confirming your email. Once your order is fulfilled, you will receive an email notifying you with you tracking information.

U.S. Domestic Shipping

We offer free standard shipping (3-5 business days) on all paddle purchases for the lower United States for orders of $50 or more. Additional charges may apply for PO Boxes. .

Express shipping may be purchased for an additional fee.

Please note that shipping times are not guaranteed

International Shipping

We service customers from all over the world! However, the buyer will need to pay for shipping as well as duties, taxes, and customs fees. SPARTUS DOES NOT COLLECT IMPORT DUTIES AT CHECKOUT and is not responsible for any duties, taxes, or other fees related to international shipping. International shipping fees are only for the shipping fee itself and does not cover additional duties imposed at point of entry by your country. Please check with your country's import laws to see what duties may apply. 

Please note that "USPS First Class International Mail" is the name of the service USPS uses for their basic level international shipping where they hand off the package to a local courier once the package is in your country. After the handoff occurs, USPS usually will stop updating the tracking status. We recommend using DHL Worldwide for international orders.

Please note that international orders do not qualify for the 30 day return policy.

Delayed Packages

We are not responsible for packages that are delayed by the shipping courier.

Packages Returned By Courier

Any packages returned by the courier because of incorrect shipping address provided by the customer will be provided a refund less shipping fees after we receive the item(s) in the same condition they were sent. Packages sent back as refused by customer must be received by us in the same condition the items were sent before you are provided a refund less shipping fees and any additional fees incurred. International orders that are sent back as refused by recipient will be charged a $10 processing fee in addition to any fees charged by the courier and government on reentry.

Missing Packages

If your package is marked as delivered but still missing, please wait an additional 1-2 business days as some carriers accidentally mark the package as delivered early. Please also check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it’s not hiding. If your package is still missing, please contact the mail courier directly. We do not have access to any information from couriers beyond what is shown on the tracking website.

Spartus is not responsible for missing orders that were shipped out to the address provided by the customer on the order page, including:

• Orders sent to an address the customer mistakenly used
• Unclaimed or refused orders
• Stolen and/or missing packages when the carrier confirms the order was delivered

We are unable to issue refunds or credits for packages that the carrier confirms as being delivered.

Please note that if you choose to ship your order to a freight forwarder, warehouse, or to a friend or family member for transport to your country, we cannot be held responsible for any missing or incorrect items. Thank you for your understanding!

For retail orders placed on gospartus.com and shipping within the U.S., customers will have 30 calendar days from the day the shipping company marks the order as delivered to return orders. All items must be new/unused and contain all original packaging including the handle plastic wrap. All accessories must also be included and new/unused. Items not in resalable condition will be subject to a 25% restocking fee. Any items that are determined to be unacceptable will not be eligible for a refund.

Items marked specifically as "bundles" must be returned with all items in the bundle together. This does not apply to multiple item orders where none of the items are sold as a "bundle".

Customers are responsible for the cost of return shipping, and original shipping fees are non-refundable.

A refund will be issued within 10 business days after the items are received and evaluated.

Sale items are subject to a no-return policy. Please check the product description to confirm whether the specific item is eligible for return.

Please email support@gospartus.com to open a return.

Purchased Spartus paddles are backed by a 180 day warranty against manufacturer's defects from delivery date (the P1 has a 1 year warranty). Warranties are only valid to the original purchaser and not transferable. The warranty does not apply to any replacement paddles.

This warranty is VOID for the following conditions:

• Normal wear and tear (e.g., grip wearing out, scratches, worn edgeguard, graphics fading, chip damage, grit wearing out, etc.)
• Damaged through improper usage (e.g., striking the ground, other paddles, or anything other than a pickleball)
• Negligence, acts of nature, or accident
• Grit variation
• Modifications or repairs made to your paddle (including Slyce Caps)
• Purchases from unauthorized dealers
• Individuals who aren't the original purchaser
• Usage in commercial applications or rentals
• Lack of proof of purchase
• Final sale items, giveaways, used items, demo units, factory seconds, or items otherwise marked in the product description as ineligible for warranty
• Paddles shipped to freight forwarders

If the covered product has been discontinued and is no longer available, Spartus reserves the right to replace it with a comparable model of equal or greater value, or provide store credit up to the original purchase price.

Please note that if you choose to ship your order to a freight forwarder, warehouse, or to a friend or family member for transport to your country, we cannot be held responsible for any missing, damaged, or incorrect items. Thank you for your understanding!

International Warranty Claims

Warranty replacements shipped outside the United States may be subject to import duties, taxes, tariffs, customs fees, or other charges imposed by the destination country, which are the customer's responsibility and are not covered by our warranty program. Customers are responsible for all shipping and import fees related to warranty replacements shipped outside the United States. We recommend contacting your local customs office for more information about any potential charges before requesting an international warranty replacement.

Spartus reserves the right to determine whether a paddle is covered under our warranty. Each purchased paddle is eligible for up to one replacement, if it is determined a replacement is warranted.

To initiate a warranty claim, please email us at support@gospartus.com with the following information and we will reach out to you within two business days with next steps.

• Proof of purchase with order number and order date shown
• Reason for warranty claim
• Any supporting documentation (e.g., pictures, etc.). Photos or videos must include a piece of paper with your order number next to your paddle

Cleaning Spartus paddles

We recommend carefully using a paddle eraser or a damp cloth to clean the face of our paddles, including for paddles with PermaGrit.


Military, First Responders, Government, & Teachers Discount

We offer a 15% military, first responders, government, and teachers discount. Please click on the GovX button in the checkout or shopping cart to verify your ID to activate this discount.

Can I request a special weight, swingweight, or twistweight for my paddle?

We do not support custom weight requests for our orders.